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  • Office Hours: 9AM to 5PM & By Appointment

Solar Service Director Job Description

Same Sun of Vermont, a dynamic solar design and installation company is looking for dedicated professionals to join our team. Based in Rutland, and operating statewide.

A resume, cover letter and a minimum of 3 job references are required for consideration. Please email to jobs@samesunvt.com

Description

The Solar Service Director (SSD) will lead the company’s new dedicated service division, Solar PROformance Services (SPS); the primary job is to oversee servicing the company’s growing fleet of residential and small commercial PV systems (<500kW). This includes hundreds of existing Same Sun solar customers, as well as new clientele requiring inspections and/or repairs of their solar arrays. The ideal candidate will be highly motivated, detail oriented, have a record of prioritizing safety and have notable solar installation or service experience. They will be a problem solver who enjoys a good challenge, and is driven to grow this segment of our business. The position involves regular vehicular travel and occasionally extended hours.

Qualifications

  • Positive attitude, team player, ability to follow directions, eager to learn, reliable, on-time
  • Possess a calm, professional demeanor and appreciation of the importance of customer service
  • Ability to think on feet under pressure, make adjustments and decisions as required
  • 2+ years prior solar installation/service work required; general construction, roofing or electrical experience is preferred
  • NABCEP certification and OSHA 10/30 preferred
  • Experience operating O&M diagnostic tools such as digital multimeter (DMM), IV curve tracer, insulation resistance tester (IRT), infrared camera, etc. preferred
  • Experience installing and/or analyzing data from various solar Data Acquisition Systems (DAS) preferred
  • Knowledge of the safe use of basic hand-held and power tools
  • Ability to lift 50+ lbs and comfortable working with tall ladders and on rooftops (not afraid of, but respectful of heights)
  • Ability and willingness to working in extreme environments – i.e. snow/rain, hot sun, attics, crawlspaces…
  • Willingess to travel across the state, work long hours and the occasional night/weekend
  • Must have valid driver’s license and own reliable means of transportation
  • Background check may be required

Primary Job Responsibilities (including but not limited to)

  • Actively monitor key VIP client system operation via project-specific DAS, and proactively identify production issues or system faults
  • Schedule Preventative Maintenance (PM) for company managed/owned projects as well as contracted SPS customers
  • Qualify and prioritize incoming service tickets and schedule Reactive Maintenance (RM) with customers
  • Conduct field-based troubleshooting and reactive maintenance as needed, across company fleet, including but not limited to coms down, inverter/opti/micro replacement, suspected rodent damage, etc.
  • Regular updates to Vice President and company ownership regarding maintenance progress and any customer issues
  • Generate quotes for proposed SPS service work
  • Oversee RMA process for replacement equipment
  • Assist installation crews as needed with commercial project system commissioning, DAS set up
  • Assist team in analyzing year over year system production
  • Work with sales team when service work can lead to system expansion

Compensation & Benefits

  • Starting salary commensurate with experience, with substantial growth opportunity for right individual
  • Generous benefits package, including:
    • 100% paid employee health insurance premium with optional spouse/dependent/dental/visit coverage
    • Pre-tax IRA participation with company match
    • Paid Holdays / sick time, vacation
    • Health club membership
    • Company subsidized elective training (i.e. electrical or solar courses)
    • Work shoe discounts
  • 90-day review, annual performance evaluations thereafter
  • Company provided smart-phone, work truck and tools

To apply for this position, please email resume, cover letter and a minimum of 3 job references to mailto:jobs@samesunvt.com

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